Shipping policy

Thank you for shopping with Index One. We aim to deliver your orders quickly and reliably. Please review our shipping policy below for important information on domestic and international deliveries.

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1. Processing Time

Orders are typically processed within 1–2 business days (Monday–Friday, excluding public holidays) after payment confirmation.

Processing may take longer during peak seasons or promotional sales.

2. Shipping Destinations

We currently deliver to:

Destinations (where available)

Note: Some locations may require additional delivery time or incur extra charges.

3. Shipping Rates & Delivery Times

🇮🇪 Ireland (Standard) 

Standard shipping - €7.00 - 3-5 business days 

🇪🇺 European Union 

Standard International - Contact via Instagram / Email - 5–10 business days

🌍 Rest of World

Standard International - Contact via Instagram / Email - 7–15 business days

Delivery times are estimates and may vary by location, customs processing, or unforeseen delays.

4. Customs, Duties & Taxes

For international orders outside Ireland and the EU, customs fees, import duties, or taxes may apply and are the responsibility of the recipient. We recommend checking with your local customs office for details.

5. Failed Delivery / Return to Sender

If the shipment is returned due to failed delivery, incorrect address, or refusal of delivery, you may be responsible for additional shipping charges to resend the order.

6. Lost or Damaged Items

If your order is lost in transit or arrives damaged:

7. Contact Us

If you have questions about your shipment, please contact:

📧 Email: info@indexone.ie

📍 Instagram: index__one