Refund policy

Refund & Returns Policy

Thank you for shopping with Index One. We want you to love your orders, but if you’re not completely satisfied, we’re here to help.
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1. Returns Eligibility
You may return most new, unworn, unwashed items within 30 days of delivery for a refund or exchange.
To be eligible for a return, the item must:
•    Be in original condition (no signs of wear, stains)
•    Include original tags and packaging
•    Be returned with a proof of purchase (order number/receipt)
Special/limited items (e.g., sale items, gift cards, personalized/monogrammed pieces) may be non-returnable. See Section 6.
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2. How to Return an Item
To organise a refund/return please contact us via Instagram or email. 

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3. Return Shipping Fees
•    Standard return shipping cost is €7.00 (or local equivalent), may be deducted from your refund unless the return is due to an error on our part.

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4. Refunds & Processing Time
Once your return is received and inspected, we’ll notify you by email.
•    Approved refunds will be issued to the original payment method
•    Refunds are typically processed within 5–10 business days
•    It may take additional time for your bank or card issuer to post the credit
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5. Exchanges
Need a different size?
•    Exchanges are free if:
o    The same item is in stock
o    You highlight exchange request during the return process
If the requested item is out of stock, we can issue a refund or store credit.
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6. Non-Returnable Items
The following items cannot be returned unless defective:
•    Final sale / clearance items
•    Personalized products
•    Items without original tags or packaging

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7. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 14 days of delivery with photos of the issue.
We’ll arrange a:
•    Replacement
•    Refund
•    Store credit